Water & Hot Water

Apartment owners at Vantage pay water rates, which are based on the rateable value of your property, on a bi-monthly basis directly to the Water Corporation. Similarly, the Strata pays an amount bi-monthly to the Water Corporation for water and sewerage charges for our shared services and facilities and this is recovered through quarterly levies.

Vantage uses a gas-fired heating system to provide hot water via a separate embedded system within the building. Similar to electricity, the hot water consumption of individual apartments is monitored by individual meters and owners are recharged through a bi-monthly invoice based on meter readings.

The water supply at Vantage is configured such that the lower levels (from B4 to Level 6) are fed from the mains water meter, but Levels 7 and above are fed by internal pumps from a water tank on the ground floor. This can mean that if there are issues with mains pressure from the street, levels 6, 5 and 4 are initially likely to be most affected.

Rubbish Disposal & Bin Room

In order to help keeping Vantage a clean and pleasant place to live for all residents please note the following:

• All house waste is to be sealed inside sturdy rubbish bags (or double bagged) before being taken to the communal bin room, which is located behind the reception desk in the Lobby.

• Please be mindful of not allowing bin room doors to slam as this affects residents living on the ground floor.
  Please consider carrying your rubbish in the plastic household bin to the bin room to prevent spillage of liquids or other matter;

• If you do accidentally drop rubbish or spill liquid on the floor of the lift or corridor, please clean it up immediately. Residents may be recharged for any additional cleaning costs incurred by the Strata.

• An air purification and insect control unit has been installed in the bin room, but residents can assist in minimising odours and insects by ensuring organic materials and their discarded containers or wrappings are tightly sealed up within sturdy rubbish bags.

• The Refundable Containers bins are located at the rear of the bin room near the door to the service driveway. Funds from these are collected and the proceeds are used to host various functions for all residents throughout the year or for charitable donations. Please read the sign near these bins which details which containers are accepted.

• Please do not use the bins to dispose of large household items, furniture or appliances (this includes ironing boards, fans or electronic items).

• No large household items, furniture or appliances are to be left in the bin room or on the verge.

• These items are the responsibility of the resident to dispose of. Please take these items to a Council recycling centre or contact Belmont Council for advice or a special pick-up.

• Please note that there is CCTV coverage in the Bin Room and residents who contravene these rules will be on-charged the full costs of disposing of these items.

• Please flatten all cardboard boxes before placing them into the cardboard bins, a box cutter is provided in the bin room to assist with this.

Mail Room & Courier Deliveries

The Vantage Mail Room is located to the right of the building entrance and contains lockable mail boxes for every apartment. It also contains two fridges for fresh produce or frozen items. Residents can access the mail room by fob and Australia Post and other reputable delivery organisations can access the room from outside the building using a pin code which opens the exterior access door.

A range of items are delivered daily, some of which will not fit into mail boxes and have to be left on the floor. Sadly, we have recently experienced a number of incidents in which these parcels have been stolen and mail boxes or lock-boxes broken into.

To help maintain tighter security the mail room pin code is periodically changed and is now only issued to approved service providers who may require after-hours access and the following approved delivery organisations:

Australia Post, Star Track, Hello Fresh, Lite N Easy, Fedex, TNT, Team Global Express, Parcel Freight Logistics, Aramax, DHL, Youfoodz and Amazon.

The code is managed by the Building Manager and if residents wish to have the code provided to another delivery organisation they will need to submit a request to him.

Some deliveries require a signature to evidence delivery. In this situation the courier will call on the intercom at the building entrance. Many residents also order meals through Uber Eats or other food delivery couriers. In these instances, to maintain security for all residents and guests within Vantage, the courier should not be given access to the building and should be met at the front door. Unattended items left by couriers outside the front of the building may be considered discarded and treated as litter or rubbish.

Please assist in minimising or eliminating parcel theft by

• Ensuring you collect (or arrange for someone else to collect) parcels promptly as soon as you are aware of delivery;

• Where possible requiring deliveries to be signed for or picked up at a post office or delivery depot;

• Keeping mail boxes locked;

• Not keeping fobs or keys in the mail room and not giving them to non-residents.